New Delhi, September 2025 — India’s job market is on the brink of a massive transformation. According to a recent report, Agentic AI (Artificial Intelligence) will reshape over 10 million jobs in India by 2030. This AI-driven revolution will not only change how industries operate but also redefine the skills needed for the future workforce.
With India’s workforce exceeding 500 million, adapting to this AI-powered shift is critical for sustainable economic growth.
What is Agentic AI?
Agentic AI refers to advanced artificial intelligence systems that can make autonomous decisions and take actions independently, without constant human input.
Unlike traditional AI, which relies on predefined instructions, Agentic AI can:
- Analyze complex data.
- Learn from environments.
- Make independent choices to complete tasks.
Examples include: AI-powered virtual assistants, self-driving cars, customer service bots, and robotic process automation systems.
These technologies are rapidly being adopted across IT, healthcare, manufacturing, finance, and retail.
The ServiceNow Report
- 10 Million+ Jobs Reshaped: Roles in IT, healthcare, manufacturing, and customer service will undergo major transformation.
- Productivity Boost: Routine tasks will be automated, allowing employees to focus on creative and strategic work.
- New Skills in Demand: AI management, data science, machine learning, and digital literacy will become essential.
- Job Displacement Risk: Low-skill, repetitive jobs may face significant replacement.
- Emergence of New Roles: AI trainers, AI ethics officers, and AI system supervisors will be in high demand.
Sector-Wise Impact of Agentic AI in India
1. Information Technology (IT) & Software Services
- Automation of coding, debugging, and testing.
- AI chatbots will dominate customer support.
- Rising demand for AI architects, data scientists, and trainers.
2. Manufacturing & Industrial Automation
- AI-powered robots will handle assembly lines and quality checks.
- Predictive maintenance will reduce equipment downtime.
- Workforce shift from manual labor to AI system monitoring.
3. Healthcare
- AI-assisted diagnostics to support doctors.
- Remote patient monitoring for early detection of health issues.
- Medical professionals will need AI tool training and data analysis skills.
4. Retail & Customer Service
- Personalized shopping experiences powered by AI algorithms.
- Chatbots to handle returns, queries, and complaints.
- Reduced sales staff but more roles in AI system management.
Preparing India’s Workforce for the Future
Government Initiatives
- Skill India Mission: Expanding digital and AI training centers.
- AI Research & Innovation Fund: Supporting startups and academic institutions.
- Global Collaborations: Partnerships with tech companies to design AI-focused curricula.
Industry Initiatives
- Companies like TCS, Infosys, and Wipro offering AI certifications.
- University collaborations for AI research and talent development.
Individual Responsibility
- Upskill in AI, machine learning, data science, and robotics.
- Develop soft skills like problem-solving and creativity.
- Stay updated on market and tech trends.
Ethical & Social Challenges
- Data Security: Safeguarding AI systems from breaches.
- Bias & Fairness: Preventing discrimination in AI algorithms.
- Job Displacement: Reskilling and social safety nets for displaced workers.
Experts stress the need for comprehensive AI governance policies to balance innovation with fairness.
Expert Opinions
- Dr. Anjali Mehta, AI Researcher at IIT Delhi:
“Agentic AI is a game changer. It will boost productivity but demands a paradigm shift in education and training.” - Rajesh Kumar, CEO of ServiceNow India:
“AI automates routine tasks but creates high-value opportunities. India must invest in skill development to maximize this potential.”
What This Means for Indian Job Seekers
- Rising demand for AI-literate professionals.
- Shift from manual jobs to analytical and managerial roles.
- Continuous learning will be essential.
- Emerging fields like AI ethics, human-AI collaboration, and AI system design will open new career opportunities.
Final Note
The ServiceNow report makes it clear: Agentic AI will reshape over 10 million jobs in India by 2030. This transformation promises higher productivity, new job opportunities, and challenges around workforce readiness.
India’s success in navigating this shift will depend on robust policies, education reforms, and corporate initiatives. By preparing early, the workforce can turn the AI revolution into an era of unprecedented growth and innovation.
